Damaged Product Returns & Exchanges
It is possible for damage to occur during transport. It is extremely important to us that you thoroughly inspect your purchase at the time of delivery. When the appliance(s) is delivered, please examine the external and internal condition of the packaging and appliance while our personnel are there with you. Wait to sign for your purchase until after you have completed your examination and are satisfied with the condition of your purchase. If your appliance(s) is received damaged, sign for the product as DAMAGED. Please bring our attention to the damage as soon as you see it, so we can also examine it with you! If there is damage of any kind due to our fault, we will replace your appliance with the same or comparable unit, doing everything in our power to minimize your discomfort and wait.
If you do not thoroughly examine your purchase at the time of delivery, it is important to do so as soon as possible. If you discover damage after you have signed for your delivery as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your purchase when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return fees in the event of a return. Please call our Customer Service Department at: 858-201-9526 or email us with your concerns: firstname.lastname@example.org during our business hours:
Monday - Saturday, 9:30 am - 5:30 pm
Please Note: Premier Appliance store will not take returns or exchanges of installed or used appliances. If the appliance is installed and/or used, we will not take the appliance back, but we will do our best to assist you in finding another satisfactory solution for you.