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Premier’s Policies

Table of Contents

 

 

Delivery

 

At Premier Appliance store we want your shopping experience to be hassle-free from beginning to end. When you purchase with us, your appliances will be delivered to your home as quickly as possible. Our customer service team is here with you every step of the way, to do all we can to make sure your appliance arrives on a day and time most convenient for you.

Please Note: Delivery time is typically 1-2 days when the unit is in stock. Some brands, and some models, are considered “Special Order” by the manufacturer, meaning they are custom made or made-to-order. Shipping times for these will vary, from 2-12 weeks, depending on the appliance and manufacturer.

Standard Delivery

Purchases of $599.00 and over affords you a free drop off delivery. For purchases under $599.00 there is a standard delivery charge of $69.99 Installation not included, please click here for installation options. Please note: Delivery charge for built-in refrigerators and ranges which are 36" and larger is $350.00

Curbside Delivery

If you wish, we will take your appliance(s) to your curb or to the mouth of your driveway, at no additional charge. Curbside Delivery does not include unpacking, placement, installation, or plugging in of the appliance(s). Curbside delivery not available for BUILT-IN REFRIGERATORS! These refrigerators present a tipping hazard once removed from their shipping pallet.

 

 

 

*$599 total must be reached in appliance purchases. Extended Warranties not included in required price. Please Note: For some customers outside of the company's delivery zone areas, additional delivery charges may be required. 
 

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Delivery Continued

 

  • We will contact you, to schedule a day and time to deliver doing our best to make sure it is most convenient for you.  Please don’t hesitate to contact us with any questions or concerns about delivery (858) 201-9526.
     

 

Important Guidelines for Delivery

In order for the delivery process to go smoothly, you will need to prepare for the arrival of your appliance(s). You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.

Standard Delivery Guidelines

  1. Purchases $599.00 and over affords you free drop off delivery. For purchases under $599.00 there is a standard delivery charge of $69.99 Installation not included, please click here for installation options. PLEASE NOTE: Delivery charge for built-in refrigerators and ranges which are 36" and larger is $350.00
  2. If you wish, we will take your appliance(s) to your curb or to the mouth of your driveway, at no additional charge. Curbside Delivery does not include unpacking, placement, installation, or plugging in of the appliance(s). Curbside delivery not available for BUILT-IN REFRIGERATORS! These refrigerators present a tipping hazard once removed from their shipping pallet.
  3. An adult 18 years of age or older must be present on the scheduled day of arrival.
  4. When your purchase arrives, make sure to examine the external and internal condition of the packaging and appliance(s) while our personnel are there with you.
  5. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your appliance(s).
  6. If your appliance(s) is received damaged, sign for the product as DAMAGED. Please bring our attention to the damage as soon as you see it, so we can also examine it with you! If there is damage of any kind, of our doing we will replace your appliance with the same or comparable unit, doing everything in our power to minimize your discomfort and wait.
  7. If there is damage of any kind, of our doing we will replace your appliance with the same or comparable unit, doing everything in our power to minimize your discomfort and wait.
  8. If you do not thoroughly examine your purchase at the time of delivery, it is important to do so as soon as possible. If you discover damage after you have signed for your delivery as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your purchase when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return fees in the event of a return. Please call our Customer Service Department at: (858)-201-9526 or email us with your concerns: premierappliancesandiego@gmail.com during our business hours:

Monday - Saturday, 9:30 am - 5:30 pm

 

                                                  How to Prepare for your Delivery

  1. You must follow all of the Standard Delivery Guidelines in addition to the following guidelines below.
  2. Please clear a wide enough path from the door to the installation room.*
  3. Remove doors, large furniture, or other obstacles which you feel may prevent a smooth transfer along the pathway into the installation location.
  4. Please be sure the installation location is clear for each appliance with more than generous space around the final resting area.
  5. If our delivery/installation experts must climb stairs to bring an appliance into your home, additional charges may apply. Please call us (858) 201-9526 to determine whether you will be charged. **
  6. Removable parts (such as doors) of a new appliance may be removed by our expert installers to allow for proper placement. There may be an additional charge for this service. **
  7. If doors or other parts of a new appliance must be removed, the appliance will be reassembled by our expert installers after it has been placed in its final location.

* Premier Appliance Store charges $40 per 15 minute increment to wait while the doors of your home are removed or paths through the house are cleared. If any additional charge is incurred, you will be charged we are there or the office will call to charge a credit card over the phone. 
** Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.  
Please Note: If failure to properly follow these guidelines prevents our services from being performed, we cannot refund delivery costs. 
 

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Returns & Exchanges

 

It is possible for damage to occur during transport. It is extremely important to us that you thoroughly inspect your purchase at the time of delivery. When the appliance(s) is delivered, please examine the external and internal condition of the packaging and appliance while our personnel are there with you. Wait to sign for your purchase until after you have completed your examination and are satisfied with the condition of your purchase. If your appliance(s) are received damaged sign for the product as DAMAGED. Please bring our attention to the damage as soon as you see it, so we can also examine it with you! If there is damage of any kind, of our doing we will replace your appliance with the same or comparable unit, doing everything in our power to minimize your discomfort and wait.

If you do not thoroughly examine your purchase at the time of delivery, it is important to do so as soon as possible. If you discover damage after you have signed for your delivery as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your purchase when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return fees in the event of a return. Please call our Customer Service Department at: (858) 201-9526 or email us with your concerns: premierappliancesandiego@gmail.com during our business hours:

Monday - Saturday, 9:30 am - 5:30 pm.

Please Note: Premier Appliance store will not take returns or exchanges of installed or used appliances. If the appliance is installed and/or used, we will not take the appliance back, but we will do our best to assist you in finding another satisfactory solution for you.

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Payment Options

 

Premier Appliance Store accepts the following methods of payment:

  • Cash - In Store Only
  • Check - Make payable to Premier Appliances
  • Credit Cards
    • Visa
    • MasterCard
    • Discover
    • American Express
  • MySynchrony Financing - Premier is in alliance with MySynchrony Financing to offer easy financing options for you.
  • Money Order - Make payable to Premier Appliances

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Warranties

 

Manufacturer's Warranty

All of our appliances come with a Manufacturer's Warranty, which lasts for one year. It covers any problem with the appliance that affects its function. For more information on the coverage of your particular appliance, please call us any time (858) 201-9526 we will be happy to get the warranty information you need.

Extended Warranties

Extended Warranties provide peace-of-mind for your appliance purchase. These warranties begin at the conclusion of the manufacturer’s one-year warranty, and they continue that full parts and labor coverage for up to five years from the date of delivery. They are a great value and typically pay for themselves with a simple service call. Options:

3 Year Extended Warranty

  • Manufacturer's Warranty + 3 Additional Year of Coverage = 3 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 3 of coverage begins on the date that the manufacturer's warranty ends

5 Year Extended Warranty

  • Manufacturer's Warranty + 5 Additional Years of Coverage = 6 Complete Years of Coverage
  • All manufacturer's warranties end one year from the date of purchase
  • Additional 5 years of coverage begin on the date that the manufacturer's warranty ends

To purchase an extended warranty for your new appliance(s) please call us! (858) 201-9526

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Terms & Conditions

 

Copyright Information Disclaimer

Premier Appliance Store website content is protected by U.S Copyright Laws. This includes, but is not limited to: logos, photographs, and text. All of the content is property of Premier Appliance Store or our suppliers. Any copying, distribution, or republication either electronic or otherwise without written consent is strictly prohibited. Permission for personal use pertaining purchases and shopping is expressly granted.

Website Errors

Premier Appliance store strives to make available the most accurate information and appliance specifications on our website at all times. Please understand, in the Internet Age, things can, and do change quickly. We do not guarantee the information will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.

We reserve right to refuse or cancel any purchase containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the purchase is confirmed or a credit card has been charged. If the purchase is canceled after the credit card is charged, we will issue a credit refund for the amount charged.

Limitations & Exclusions

Premier Appliance store does not, and cannot ship or transport merchandise to foreign countries. If any appliances are exported after purchase, all warranties are null and void. We reserve the right to limit the number of appliances sold as well as the right to refuse sale to any resellers.

All photographic images on our website are for reference only and do not necessarily represent the actual appliance.

Choice of Law

All disputes, claims, lawsuits, administrative proceedings, or other proceedings concerning any appliance or business transaction involving Premier Appliance store or any of our employees, agents, or servants shall be governed by the laws of the State of California.

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Privacy

 

General Privacy Information

Premier Appliance store NEVER share or sell your personal information to any third party. This is a promise we make to all of our valued customers.

When making a purchase or registering with Premier Appliance store, we collect your billing address and financial information. Your personal information is needed to successfully complete your purchase.

Premier Appliance store requires your name, phone number, and e-mail address if you request information about our appliances so we can respond to your request.

We may send e-mails that include user administrative information, purchase confirmation, and other purchase-related information especially if/when you request it. Since these are not promotional e-mails, you may not be able to opt out unless you deactivate your account.

Service Providers

Premier Appliance store employs some third-party service providers. These include, but are not limited to: delivery and installation personelle. Third-party service providers DO NOT have permission to use your personal information for any purpose other than the fulfillment of their service. This includes any promotional use.

 

Cookies

Goedeker's uses cookies on our website, as do all online retailers and sellers.

A cookie is a small file left on your computer which tells a website if you have visited before or not. This allows for a web experience tailored to your needs.

We do allow cookies to track user behavior on our website, but this is never linked to any identifying information. The user behavior information collected is mainly demographic in nature and is primarily used for our own research purposes as well as improving our services. Again, it is never linked to a specific person's private information.

We may allow third party cookies to collect user behavior information in some cases. We cannot access or control these cookies. But, as stated above, the information will never identify a specific customer.

Access to Your Personal Information

If you have purchased appliances from us or have created an account on our website, you may update your personal information or deactivate your account any time you wish. You can have your account deleted by sending an e-mail request. Once we receive the request, we will promptly honor it.

Security

The security of your personal information is one of our greatest concerns. We encrypt all information entered into the website using secure socket layer technology. While no data transmission or storage technology is beyond failure, we take extreme care in ensuring we are meeting accepted industry standards. We cannot guarantee absolute security, but we do our best every day to make sure we protect your personal information.

Business Transitions

If Premier Appliance store is sold, acquired, or merged with another company or entity, your personal information is an asset that could be transferred. If this happens, we will notify you in some prominent way at least 30 days in advance. It is your information, so you will have a choice whether it is transferred or deleted.

Legal Disclosure

In the event Premier Appliance store becomes legally obligated to share our consumer’s personal information with the government, law enforcement, a court, or some other third party. In that event, we would obey the legal demand to provide said information.

Changes to the Privacy Policy

If Premier Appliance store alters or updates this privacy policy, we will inform you in a prominent and reasonable way. We will make every effort to ensure that you understand how your personal information is being collected and used. It is always our intention to be clear and honest.

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Holding Appliances

 

If for any reason you are unable to accept delivery when it is ready we can delay/hold your appliance(s) for you. Here are some things you need to know about placing your order on Hold:

  • In order to place your appliance on hold, you will need to contact us (858) 201-9526 or tell us at the time of your purchase that you need it be held. Our team will be glad to help!
  • We will hold pricing on paid-in-full appliances ONLY, for up to 60 days. After 60 days you must take delivery of your appliance. Extensions may be allowed in emergency situations with but we must be notified of the need. You must call (858) 201-9526 or email premierappliancesandiego@gmail.com as soon as you are ready for delivery to schedule. Placing your appliance(s) on hold only holds today’s price. Full payment for the appliance(s) is required upfront.
  • Placing an appliance(s) on hold can have an effect on rebates. It is your responsibility to make sure the holding period will not cause you to miss a rebate deadline. You should know in advance when the deadline will occur and plan accordingly.
  • We cannot guarantee delivery on a specific date. We can plan for delivery to take place as close to your requested date as possible.

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Order Cancellations

 

All purchases have a 24-hour cancellation window. Review your purchase right away and contact us immediately if there is a problem with your purchase, ore you change your mind. If you wish to cancel your purchase, please call us as soon as you make your decision or send a verification e-mail to premierappliancesandiego@gmail.com. 

Keep the following information in mind:

  • Within 24 hours, you may cancel your order without a fee.
  • After 24 hours, your cancellation request will be subject to review.

 

Refund of a cancelled appliance(s) (subtracting any applicable fees) may take up to three business days to process, depending on the terms and policies set by your bank.

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Damaged Product Returns & Exchanges

 

It is possible for damage to occur during transport. It is extremely important to us that you thoroughly inspect your purchase at the time of delivery. When the appliance(s) is delivered, please examine the external and internal condition of the packaging and appliance while our personnel are there with you. Wait to sign for your purchase until after you have completed your examination and are satisfied with the condition of your purchase. If your appliance(s) are received damaged sign for the product as DAMAGED. Please bring our attention to the damage as soon as you see it, so we can also examine it with you! If there is damage of any kind, of our doing we will replace your appliance with the same or comparable unit, doing everything in our power to minimize your discomfort and wait.

If you do not thoroughly examine your purchase at the time of delivery, it is important to do so as soon as possible. If you discover damage after you have signed for your delivery as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your purchase when it is received and do not notify us of this damage within 48 hours thereafter, you will be responsible for return fees in the event of a return. Please call our Customer Service Department at: 858-201-9526 or email us with your concerns: premierappliancesandiego@gmail.com during our business hours:

Monday - Saturday, 9:30 am - 5:30 pm

Please Note: Premier Appliance store will not take returns or exchanges of installed or used appliances. If the appliance is installed and/or used, we will not take the appliance back, but we will do our best to assist you in finding another satisfactory solution for you.

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Order Errors

 

In very rare instances, errors may occur with your purchase. These errors include:

  • Selecting an incorrect quantity of pieces
  • Selecting the wrong model
  • Selecting the wrong color

Whether this mistake was entered by you or by us, you have 24 hours after the purchase is made to review it and bring any discrepancies to our attention. We will correct them immediately. If the 24-hour window includes a day such as a Sunday or a major holiday during which we are not open, contact us by the following business day to have your order altered.

If you contact us after 24 hours, correcting the order may involve a return shipping fee if the order has already shipped.

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Installation Options

 

Installation is a service is provided by Premier Appliance store and sometimes a third party Company that is not affiliated with Premier Appliance Store.

All installation services provided are included in one low price:

  • Installation of your appliance, unpacking, assembly, and hook-up to existing gas, water, and electrical supply with no alterations to your home or utilities*
  • Leveling and anchoring of the appliance
  • Brief review of safe operation of the appliance with the customer
  • Final clean-up of the job site

Call (858) 201-9526 should you need more information.

* If alteration to your home or utilities is required, additional charges may apply. You must pay the installer for any additional services at time of installation.

Installation is only available on the appliances listed below:

 

Pricing

 

Installation Type

Price

Built-In Double Oven - Electric

$249.99

Built-In Double Oven - Gas

$269.99

Built-In Double Oven - Gas - LP Conversion

$379.99

Built-In Single Oven - Electric

$199.99

Built-In Single Oven - Gas

$219.99

Build-In Single Oven - Gas - LP Conversion

$329.99

Built-In Microwave w/ trim kit

$159.99

Built-In Refrigerator

$550.99

Built-In Mini-Refrigerator

$129.99

Build-In Wine Cooler

$129.99

Free-Standing Refrigerator

$129.99

Free-Standing Refrigerator (w/ new water line)

$189.99

Free-Standing Wine Cooler or Mini Fridge

$99.99

Cooktop - Electric

$169.99

Cooktop - Gas

$199.99

Cooktop - Gas - LP Conversion

$309.99

Cooktop - Pro

$189.99

Cooktop - Pro Gas

$219.99

Cooktop - Pro Gas - LP Conversion

$329.99

Cooktop w/ Downdraft Venting

$239.99

Cooktop w/ Downdraft Venting - Gas

$279.99

Cooktop w/ Downdraft Venting - LP Conversion

$389.99

Dishwasher

$169.99

Downdraft Venting

$169.99

Dryer - Electric

$119.99

Dryer - Gas

$159.99

Dryer - Gas - LP Conversion

$289.99

Garbage Disposal

$129.99

OTR Microwave

$179.99

OTR Microwave - 36+"

$229.99

Pro Range - 30" to 36" - Electric

$309.99

Pro Range - 30" to 36" - Gas

$349.99

Pro Range - 30" to 36" - Gas - LP Conversion

$459.99

Range - 30+" - Electric

$269.99

Range - 30+" - Gas

$309.99

Range - 30+" - Gas - LP Conversion

$459.99

Range Hood

$119.99

Range Hood - Canopy Style

$275.00

Range Hood - Chimney Style

$275.00

Range Hood - Island Style

$275.00

Range - Duel Fuel

$269.99

Range - Duel Fuel - LP Conversion

379.99

Free-Standing Range - Electric

$119.99

Free-Standing Range - Gas

$129.99

Free-Standing Range - Gas - LP Conversion

$239.99

Slide-In/Drop-In Range - Electric

$169.99

Slide-In/Drop-In Range - Gas

$219.99

Slide-In/Drop-In Range - Dual Fuel

$269.99

Slide-In/Drop-In Range - Gas - LP Conversion

$329.99

Stack Laundry - Electric

189.99

Stack Laundry - Gas

$209.99

Stack Laundry - Gas - LP Conversion

$319.99

Stack Laundry - Front Load - Electric

$299.99

Stack Laundry - Front Load - Gas

$319.99

Stack Laundry - Front Load - Gas - LP Conversion

$429.99

Trash Compactor

$129.99

Under-Counter Ice Maker

$149.99

Warming Drawer - Built-In

$189.99

Washer & Dryer Pair Pedestals

$99.99

Washer

$119.99

Washer and Dryer Pair - Electric

$189.99

Washer and Dryer Pair - Gas

$209.99

Washer and Dryer Pair - Gas - LP Conversion

$319.99

Waterline

$149.99

*Basic Washer Installation

Includes

  • Disconnect old washer
  • Remove shipping restraints
  • Attach feet and level washer
  • Connect 4' fill hoses and drain hoses (purchased separately)
  • Remove and dispose of all packaging
  • Haul away old washer
  • Environmentally dispose old washer

Additional Service Options*

  • Attach pedestals
  • Home alterations if needed

*Basic Dryer Installation

Includes

  • Disconnect old dryer
  • Attach 4' dryer cord or flex gas line (purchased separately)**
  • Attach standard venting material (purchased separately)
  • Haul away old dryer
  • Environmentally dispose old dryer

Additional Service Options*

  • Attach pedestals
  • Stack dryer on washer

** All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic Refrigerator (Free Standing) Installation

Includes

  • disconnect old refrigerator
  • level and center new refrigerator
  • Reconnect existing waterline if in proper working condition
  • Remove and dispose packaging material
  • Haul away old refrigerator

Additional Service Options*

  • Install new waterline and/or shutoff

*Basic Refrigerator (Built-In) Installation

Includes

  • Disconnect old refrigerator
  • Level and center new refrigerator
  • Attach to existing cabinet
  • Reconnect existing waterline if in proper working condition
  • Remove and dispose packaging material
  • Haul away old refrigerator
  • Environmentally dispose old dryer

Additional Service Options*

  • Install new waterline
  • Modify opening for refrigerator (bid per job)

*Basic Range Installation

Includes

  • Disconnect old range
  • Level and center new range
  • Install anti-tip bracket
  • Connect 4' range cord or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Home alterations if needed

*Basic Slide-In Range Installation

Includes

  • Disconnect and remove old slide-in range
  • Level and center new range in existing opening
  • Install anti-tip bracket
  • Connect 4' range cord or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Modify cabinet or countertop opening to fit new unit (priced per job)

**All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic Pro Range Installation 30" to 36"

Includes

  • Disconnect old range
  • Level and center new range
  • Install anti-tip bracket
  • Connect 4' range cord and/or flex gas line (purchased separately)**
  • Remove and dispose packaging material
  • Haul away old range
  • Environmentally dispose old range

Additional Service Options*

  • Install Gas Shut-off

*Basic Dishwasher Installation

Includes

  • Disconnect old dishwasher
  • Level, secure, and reconnect new unit to existing utilities with new flex waterline (purchased separately)
  • Remove and dispose packaging material
  • Haul away old dishwasher
  • Environmentally dispose old dishwasher

Additional Service Options*

  • Install Gas Shut-off
  • Cut old dishwasher out due to new floor installation (priced per job)
  • Modify cabinet or waterline for new unit (priced per job)

**All gas hookups require a shut-off valve at the connecting point. For safety reasons we cannot hook up to aluminum gas lines

*Basic OTR Microwave Installation

Includes

  • Remove old microwave or venthood
  • Install new mounting plate
  • Secure microwave to mounting plate and cabinet
  • Connect to existing ductwork, if applicable
  • Connect to existing outlet in cabinet
  • Remove and dispose of packaging material
  • Haul away old microwave
  • Environmentally dispose old microwave

Additional Service Options*

  • Install new outlet in cabinet
  • Rework ductwork to fit new microwave

*Basic Cooktop Installation

Includes

  • Disconnect old cooktop
  • Place new cooktop in existing counter opening and secure
  • Hook up existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose of packaging material
  • Haul away old cooktop
  • Environmentally dispose old cooktop

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Alterations to countertop or utilities (priced per job)

*Basic Wall Oven Installation

Includes

  • Disconnect and remove old wall oven
  • Place new wall oven in existing counter opening and secure
  • Hook up to existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose packaging material
  • Haul away old wall oven
  • Environmentally dispose old wall oven

Additional Service Options*

  • Install Gas Shut-off
  • Convert to LP (kit provided by manufacturer or purchased separately)
  • Home alterations if needed (priced per job)

*Basic Downdraft Cooktop/Vent Installation

Includes

  • Disconnect and remove old unit
  • Place new unit in existing opening in countertop and secure
  • Reconnect existing electric or gas supply (new flex gas line purchased separately)
  • Remove and dispose packaging material
  • Haul away old unit
  • Environmentally dispose old unit

Additional Service Options*

  • Convert to LP (kit supplied by manufacturer or purchased separately)
  • Alterations to counter opening, ductwork or utilities to fit new unit

*Basic Disposal Installation

Includes

  • Disconnect and remove old disposal
  • Remove and replace mounting collar
  • Reconnect new disposal to existing drain pipes and electric
  • Remove and dispose packaging material
  • Haul away old disposal
  • Environmentally dispose old disposal

Additional Service Options*

  • Modify or replace old drain pipes

*Basic Compactor Installation

Includes

  • Disconnect and remove old compactor
  • Reconnect and secure new compactor to existing electric and cabinet open
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