Frequently Asked Questions


What is Premier Appliance Store and why should I shop here?


Why shop at Premier Appliance Store?


  • Easy and straightforward shopping experience
  • Shop 24 hours a day, 7 days a week online
  • Courteous and professional service
  • Special rebates
  • Financing options available
  • Dealer of all top brands


How do I reach customer service?

We are here to help! Call (858) 201-9526, Mon.-Sat. 10am - 7pm to speak with a customer service representative, or email us at:


Premier Appliance Contact Form


Where’s my purchase?

As soon as your appliance is ready for delivery, you will receive a phone call to schedule a delivery date and time, doing our best to deliver at a time most convenient for you! If for some reason you don't receive a phone call please don’t hesitate to call 858-201-9526. A customer service representative will be glad to assist you.


Does Premier Appliance store offer appliance rebates?


There are always a number of appliance rebates available. We will tell you if your particular appliance qualifies for a rebate.


Is my appliance in stock and available?


We do not keep full stock of all appliances in our showroom. Therefore, all appliances listed on our site are available as posted and to the best of our knowledge. If you see something you love, call (858) 201-9526 to check availability; our appliances do go quickly! If it’s gone we’ll do our best find one for you, or give you the option to purchase a comparable unit.

There are some exceptions to this rule and we will display availability on the appliance page as follow:

  • Availability: Pre Order - this is an upcoming model and available for pre-order only.
  • Availability: Special Order - this is a made to order appliance and delivery time will be extended.


Can I get additional information about my purchase or appliance?

Of course! Our customer service is eager to help you in any way possible. If you need appliance specifications, model numbers, or any information concerning your purchase please give us a ring (858) 201-9526 Mon.-Sat. 9:30am - 5:30pm to speak with a customer service representative. Or send an email to


How can I pay for my purchase?

Premier Appliance Store accepts the following methods of payment:

  • Cash - In Store Only
  • Check - Make payable to Premier Appliances
  • Credit Cards
    • Visa
    • MasterCard
    • Discover
    • American Express
  • MySynchrony Financing - Premier is in alliance with MySynchrony Financing to offer easy financing options for you.
  • Money Order - Make payable to Premier Appliances


Does Premier Appliance Store have coupons or promo codes?


We do not offer coupons or promotional codes; we strive to always have the lowest prices possible. That way, you will never need a coupon.


Do you have any other discounts?


Our sale prices are listed on the appliance page. Occasionally, manufacturer’s offer rebates for different models, that information will be listed on the appliance page.


Do you offer financing longer than 6 month?


No, we are only able to offer financing for 6 months.




What is your return policy?

Premier Appliance store will not take returns or exchanges of installed or used appliances. If the appliance is installed and/or used, we will not take the appliance back, but we will do our best to assist you in finding another satisfactory solution for you. Some exceptions apply. To read our complete Returns and Exchanges policy, CLICK HERE. (RETURNS AND EXCHANGES)


When will I receive my appliance?

Delivery time is typically same day or next day if in stock; 2-12 weeks, depending on the appliance and manufacturer. Please read our delivery guidelines to help you better prepare for the arrival of your order.





Does my appliance come with a power cord?

Yes, most appliances come with power cords.

However, ranges and clothes dryers do not come with power cords. This is standard practice in the appliance industry. Click here to learn why

However, there's no need to worry. We carry all the power cords you need.


Do you offer appliance package discounts?

Yes! When we have units of the same brand and design style for your Kitchen and Laundry, we place them on our website as a package discount or if you purchase multiple appliances from us we can work on discounted prices. Give us a call at 858-201-9526 Monday through Saturday, between 9:30am - 5:30pm and we will give you a personalized quote.


Do you offer appliance installation?

Yes! For basic details and pricing, click here.





What is lease-to-Own?

A payment option which allows you pay low monthly fees instead of paying for the appliance upfront. A Zibby lease offers unprecedented flexibility that may make it more attractive than financing. Every month you can choose to continue your lease, purchase the appliance, or return it (normal wear-and-tear accepted).


How do I use the Lease-to-Own option?

If/when you choose this option at the time of your purchase, the process will be explained to you.


What is the difference between Lease-to-Own and Financing?

Loans generally offer lower monthly payments than leases, and leases offer flexibility.

Loan: If you have a very good credit score, you can borrow money to buy something and you pay it back every month, plus interest.

Lease-to-Own: Anyone can apply, you don’t need credit to qualify, and you have 90 days to pay it off same-as-cash. Beyond those benefits, each month you may choose one of three “payment” options:

  1. Make the monthly payment
  2. Purchase the appliances at any time, and the cost gets lower each month